Returns & Exchanges
At Annams Shop, we prioritize the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a 7-day return window for unopened and non-perishable goods to ensure your complete satisfaction.
Initiate Request
Contact our dedicated support team at help@annamsshop.com with your order number and a brief explanation of the issue.
Quality Verification
For damaged or incorrect food items, please provide high-resolution photos of the packaging and product labels for our inspection team.
Package Preparation
Once approved, securely pack the unopened items in their original shipping box, ensuring all protective seals remain intact.
Refund Processing
After we receive and verify the returned goods, a full refund or store credit will be issued to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing